We have heard great things about two chat programs in particular. We can integrate their functionality into your X-CART store which will in turn lead to better customer service and satisfied clients.
About Live Agent - CLICK HERE FOR MORE INFO
Boosted Sales
Being available when customers have questions eliminates waiting time. Personal assistance helps customers make purchasing decisions on the spot, by providing instant answers and information that eliminate doubt. Live chat will increase sales, and decrease deserted shopping carts.
Word of Mouth . . . Priceless!
When a customer has a great purchasing experience, and feels good about the professional way they are treated, they like to tell their friends and colleagues. Word of mouth advertising is personal endorsement that can’t be bought, it must be earned!
Flexible Web-Based Chat
LiveAgent is online, and all you need is a Javascript enabled browser to use it. There is no software to install on your desktop. It is operated online by login and password, and Live Support can be managed from anywhere.
Features:
Online/Offline Status
Online/Offlline Messaging System
Sound and Visual Alerts
Multiple Operators in Single Chat
Multiple Simultaneous Chat Conversations
Chat History with Search Function
Watch [See] Visitor in Real-Time
Live Referring Source Tracking
Customizable Look & Feel
Why LiveAgent is the Best Solution
LiveAgent works with most websites. Simply copy and paste our short HTML code to your website, and immediately provide live support.
Easy to install: Easily install LiveAgent by using a step by step installation wizard. The hosted version requires no installation at all.
Customizable look and feel
Pure web based solution: The only requirement necessary is a Javascript enabled web browser
“See” visitors in real time
Immediate customer problem resolution
No setup fees, and no monthly charges
Technical support and 1-year upgrades
Risk Free!: 30 day money back guarantee
Free Updates
LiveAgent is still in active development! Below you can find list of free updates that will be added to LiveAgent and available soon:
Quick notes, common replies
Chat transfer between operators
Proactive chat invitation
GeoIP location identification
Customizable survey on departure
Send file feature
About BoldChat - CLICK HERE FOR MORE INFO
Adding live chat to a website is a technically simple, yet powerful way to increase sales, lower support costs, and increase visitor satisfaction. Bold Software has the right live chat software solution to meet the needs of very small businesses and high-volume e-commerce companies alike. Our BoldChat product line offers a full spectrum of live chat features while the BoldCCM platform integrates live chat with other website communication technologies like email management and click-to-call. Underpinning all of our products is our vast live chat expertise and our fervent commitment to customer service.
What's New in Live Chat? – Bold Software's 6.5 Release
1. Sale Recovery™ Technology: A first in the website chat market, this functionality is only available from Bold Software and represents a powerful new way for websites to engage every opportunity it can. Through visitor and chat recapturing, Sale Recovery technology reaches out and grabs high-interest prospects. Learn more about the industry's first live chat recapture functionality.
2. Adaptive Messaging: Having the right answer to customer and prospect inquiries is key to driving cost savings and increased conversions. Having the answer quickly makes the difference between nominal success and phenomenal success. Our latest release automatically searches the library of canned messages adapting the search to the existing conversation and learning over time from all conversations.
3. Multi-Language Spell Checking: New dictionaries are now built into the Bold Software client allowing expanding our automated spell checking from English to several other languages. Included dictionaries are Spanish, French, German, and Russian.
4. Repeat Visitor Indicator: Our real-time website visitor monitoring grid now includes an at-a-glance indicator letting business owners know if a particular visitor has been on-site before. Hovering over the indicator delivers further information about the number of previous visits.
5. Promotional Pricing: Alongside the 6.5 release, Bold Software is making the Basic edition pricing promotion (first two licenses for $29) a permanent fixture. On a temporary basis – through December 31st – a similar promotion is being offered. For the remainder of 2010, new customers will get their first two licenses of Pro for the price of one – just $49 per month.
We just announced the latest version of our award-winning live chat software and are excited to share some of the innovative new technologies we've developed aimed at making businesses more efficient and successful. Here are the top 5 new live chat features included in the release:
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