call center services

We have custom designed a call center offering in order to accommodate the needs of our simplyXcart clients. You will find big dollar value at a very low cost.

Our technology is second to none, but you'll be paying less than you would for a part time employee for professional coverage all day long.

We perform all of our customer service and sales from our US call center (no overseas agents) and have various technologies like voicemail for after hours, great extended customer service menus (how to send in a return, more complex routing).

You'll find our staff friendly, efficient, and  dedicated to your success. We work hard to make sure your clients are satisfied with their purchases and are taken care of just as you would yourself.

Basic

	answer during business hours
	after hours IVR message
	email and voice customer service/sales
	dedicated 800 number for customer service/sales

Plus

	answer during business hours
	after hours IVR message
	customer call back feature
	email, fax, and voice customer service/sales
	(2) dedicated 800 numbers for customer service/sales and fax

 Premiere

	answer during business hours
	after hours menus
	customer call back feature
	email and voice, also fax customer service/sales
	voicemail after hours or for agents to follow up on during business hours
	(3) dedicated 800 numbers for customer service, sales, and fax

*All 800 numbers are the property of simplyXcart unless purchased. These plans permit usage of 800 numbers for clients based on continued service.